Installation…

How is the FM Protector unit (FM 4310i) installed?

A MiX Telematics approved dealer can professionally install the FM 4310i on-board computer. Installation is non-invasive. The FM 4310i is installed covertly making it difficult to locate in the event of vehicle theft.

Can I have contact someone to install this for me?

Yes, please contact our Customer Care department, and we will provide you with a trained installer in your area.

FM Protector Credits and Costs…

What happens when my credits run out?

How long your credits last depends on how many notifications and requests are sent out. If your credits run low you’ll receive SMS and/or email reminders to purchase additional credits. When your credits are finished, your FM Protector services will be temporarily suspended but FM Protector will continue to track your vehicle and display trips on the web maps.

How do I purchase more credits

Please purchase more credits online. Click on the GoTo menu and then click on the Purchase Credits Online menu item. Alternatively, click on the Credits link on the Live Tracking page. This will take you to the online payment facility which is a secure and convenient way to purchase additional credits. The more credits you buy, the more bonus credits you’ll receive.

How much does each FM Protector service cost?

When you access FM Protector services from this website the credit costs are shown next to each service.  The following is a general guideline on how these automatic services are billed: 

 
Tip – check your FM Protector Credits Usage Report often to see how and when your FM Protector credits are used. This report is available on the Vehicle History Manager.

 FM Protector Services…
 
How and where do I select the services I want?

FM Protector offers a wide range of services which you can select and customise. Choose only the services that you need on this website. Go to “My Profile” and select “Update My Vehicle’s Profile” and then “Event Settings”. Events and notifications can be changed at any time.

Can I change my username?

Once you have registered your username, it cannot be changed. You can, however, change your password via the “My Profile” menu. Vehicle and other personal details may also be changed.
 
If I forget my password?
 
When you set up your account, we require a security question and answer. If you forget your password, simply click on the “forgot your password” link and then enter your username and security answer. A new password will be emailed to the address you used to register on the FM Protector web site.

NEW Protector features…

Driver ID

Pair multiple remotes with one unit and identify which drivers have driven a vehicle. You have the ability to pair up to ten remotes per vehicle (one unit per vehicle) and therefore can view historical and live tracking for up to ten different drivers of one vehicle.

Set up your Driver ID feature as follows:

-    Sign in to the website
-    Go to MY PROFILE >> UPDATE MY VEHICLE’S PROFILE and click on ADVANCED SETTINGS to enable Driver ID
-    Go to MY PROFILE in the top navigation bar and select CONFIGURE DRIVERS
-    This page will display your list of remotes paired with the unit
-    Click on ASSIGN DRIVER on the right to associate a driver with a remote control
-    Complete the pop up form with a driver name

To pair an additional remote control unit to the 4310i unit, you can either send an SMS message from any cell phone to the unit or you can do this from the website. To do this go to MY PROFILE in the top navigation bar and select UPDATE MY VEHICLE’S PROFILE, then click on OTHER ACTIONS. Scroll down to the section on pairing new remotes and click on pair now. Follow the voice prompts – this will provide additional instructions and explain to click the OK button to use for Driver ID.

To do this via mobile phone enter the 4310i's phone number and submit in the following format:

<XD 4310i access password> 14

Caution: When the SMS message is received by your 4310i unit, it will enter remote pairing mode so that you can pair a new remote control unit with it. Ensure that you go to the unit and pair the new Remote Control with it immediately. An SMS and e-mail message will be sent to the 4310i owner informing him/her that a new remote control unit has been paired. Note: the reply is sent to the 4310i owner and not to the cell phone from which the original SMS was sent.

 
FM Protector and others…

What is a “contacts list”?

For each driving event you can create a list of people that will receive SMS or email notifications. 

What about my privacy?

You control who has access to your information. Cell phone location requests require the FM 4310i number and access code. When someone queries the location of a vehicle, email notifications will be sent to you. If you no longer want them to have the ability to query your vehicle, simply change your access code on this website. Go to “Update My Vehicle’s Profile” and then click on “Other Settings”.

Safety of my personal details?

All of your personal and vehicle details are stored securely on our site. You can share your username and code in order for others can view and manage vehicles. MiX Telematics will not disclose your details to third parties unless you desire it, such as for insurance proposes.

FM Protector and your remote control…

What can my remote control do?

Use your remote control to interact with the FM 4310i, administer self tests, arm your vehicle and send alerts. Use the alert button to send notifications.

Self testing with my remote control?

When your vehicle is stationary, push the shift button followed by the OK button to begin a self test. Follow the voice prompts. Test results will be sent to you via SMS and/or email.

What is the alert button?

The orange button on your remote control is a child proof alert button. Slide down the safety strip and press the button to send an alert button notification. The contacts you specified on the FM Protector web site will receive an SMS and/or email notification, depending on which options you selected.

What does the alert button do?

Once pressed, an alert button notification SMS message is sent to your contacts without an explanation of why it has been activated. Contacts will receive an SMS with location details. These notifications will also be sent to MiX Telematics and appropriate steps will be taken if it is an emergency. If you vehicle is stolen of hi-jacked please call the emergency number for your country.

Can I use my remote control in emergencies?

Send out alert button notifications in emergency situations. However, it is advisable not to use your remote control openly in a hi-jacking situation. Pressing the button in front of a volatile or violent person could provoke them further.

FM Protector and your mobile phone...

What can I do with my mobile phone?

Interact with the system quickly and easily via your cell phone. All you need is the unit’s unique cell number. SMS your unit to request vehicle location, to top up airtime, test your system, set and re-set your odometer or access password, and pair remotes.

How do I activate these services?

You can send SMS messages from any phone, anywhere in the world.  Send an SMS to your unit’s number with your access code and the correct number code.  See below for details.

Other FAQ...

How do I upgrade my FM Protector product?

The unit itself does not need to be upgraded, nor will you need to purchase another unit to receive additional advanced features. FM Protector will notify you about service and feature upgrades and explain how to upgrade your unit. As FM Protector is an evolving product, expect more exciting features to be available soon!

Why do my notifications of events sometimes appear to come through incorrectly, if not at all.

If your vehicle is out of GSM coverage, any settings or updates, you've set up on the website and sent through to your vehicle, may not be delivered. A good check of this is to see whether the notification (sms and email) of the new settings that have been sent to your vehicle, have been delivered to your email inbox or to your mobile phone. If this has not happened, and you did not recieve the confirmation of new settings transferred to your unit / vehicle, the chances are that the vehicle was out of GSM coverage and therefore the sms with the new settings was not delivered successfully.

To resend the settings again, in your vehicle profile, please go to "Other Actions" and then click on the button that will send settings to your vehicle again.